Need help with your football jersey order?
We are here to help with replica-style fan jersey orders — delivery updates, custom name and number questions, returns, sizing, and general FanKits enquiries across Australia.
Delivery support
Help with order and delivery updates.
Order review
Support for product or order issues.
Store questions
Help with products, sizing, and checkout.
Email us
fankits@mail2fan.comFor the fastest support, include your order number, checkout email, and a clear description of what you need help with.
Response time
We aim to respond as soon as possible during normal business hours.
Location
FanKits operates from Sydney, Australia.
Order tracking
Use your order number and email address to check your order status online.
Order support
Need an update? Include your order number and the email address used at checkout.
Returns or issues
If something is wrong with your order, send photos and details so we can review it.
General enquiries
Have a question about products, sizing, delivery, or FanKits? Email us anytime.
What to include
Help us support you faster.
When you contact FanKits, include the details below so we can find your order and understand the issue quickly.
Email SupportYour order number
The email address used at checkout
A short description of what you need help with
Clear photos if the enquiry is about a product issue
Product issue or damaged item?
Send clear photos of the product, packaging, and issue so we can review it properly.
Track an order
Check your order status using your order number and email.
Shipping & Delivery
Read how delivery, supplier fulfilment, and tracking work.
Returns & Refunds
Review returns, refunds, faulty items, and order issue support.
Common support questions
Quick answers about replica-style fan jerseys, personalisation, tracking, and order help before you email FanKits.
Are FanKits football jerseys official club merchandise?
FanKits sells affordable replica-style fan football jerseys for supporters. We are not affiliated with any club, league, or sportswear brand, and products are replica-style fan shirts unless clearly stated otherwise on the product page.
Can I add a custom name and number?
Yes on eligible products. Open the jersey page, choose your size, and enter the name and number details before checkout. Double-check spelling and numbers before you pay.
I checked out as a guest. Can I still track my order?
Yes. Use the Track Order page with your order number and the email address used at checkout.
How do I contact FanKits about an order issue?
Email fankits@mail2fan.com with your order number, checkout email, a short description, and photos if the issue is about a product fault or damage.