Privacy Policy

This Privacy Policy explains how FanKits collects, uses, stores, and protects personal information when you use our website, create an account, place an order, contact us, or interact with our online store.

FanKits operates from Sydney, Australia and sells football jerseys online to customers.

We may collect personal information including your name, email address, phone number, shipping address, billing details, order details, account login details, and messages you send to us.

We may also collect basic website usage information, such as pages visited, device type, browser type, and general technical information used to keep the website secure and working correctly.

We use your information to process orders, arrange delivery, provide order updates, respond to customer support requests, manage your account, prevent fraud, improve the website, and comply with legal obligations.

We may also use your contact details to send important transactional emails, such as order confirmations, payment confirmations, shipping updates, account emails, and password reset emails.

Payments are processed securely through Stripe. FanKits does not store your full card number on our website.

Stripe may collect and process payment information in accordance with its own privacy and security practices.

We only share personal information where needed to operate the store. This may include sharing order and delivery details with suppliers, delivery partners, payment providers, website hosting providers, email providers, and technical service providers.

We do not sell customer personal information.

Some orders may be fulfilled directly by our supplier. Where this happens, we may provide the supplier with the information needed to prepare and deliver your order, including your name, delivery address, phone number, email address, product details, size, and any personalisation details you provide.

FanKits may use cookies, local storage, and similar technologies to support website features such as the shopping cart, account login, checkout, website analytics, and security.

You can control cookies through your browser settings, but some parts of the website may not work correctly if cookies or local storage are disabled.

If you create an account, we store information needed to manage your account and show your past orders. You are responsible for keeping your login details secure.

If you believe your account has been accessed without permission, contact us as soon as possible.

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

No website or online service can guarantee complete security, but we aim to use trusted platforms and secure systems to protect customer data.

You can contact us if you want to access, correct, or update personal information we hold about you.

We may need to verify your identity before actioning certain requests.

If you have questions about this Privacy Policy or how your information is handled, contact us at fankits@mail2fan.com.